Contact
Talk to us on WhatsApp
WhatsApp is our contact channel. Message us with what the item is and which venue is holding it, and we will tell you honestly whether we can help.
What to tell us
The more of this you have, the faster we can say whether a collection is possible.
- What the item is, and anything that identifies it.
- Which venue is holding it, and where — the airport office, airline, hotel or other property.
- Any reference number or department they gave you when they confirmed it.
- Where the item needs to be returned to.
We do not ask for identity documents at this stage. A case review can only begin once a venue has confirmed it holds your item.
Other ways to reach us
WhatsApp is still the fastest way to reach us, and the one we recommend. If you would rather write, or need something in writing for a formal matter, these work too.
- Email: support@loyalcouriers.com
- Registered office: Loyal Travel Ticaret Turizm Lojistik Ltd. Şti., Yenigün Mah. Mevlana Cad. Midtown Plaza B Blok No:54/B D:203, Muratpaşa, Antalya, Türkiye
- Istanbul operations office: Rami Cuma Mah. 37/5, Eyüpsultan, Istanbul
Messages are answered around the clock, with a first reply within two hours. How quickly a case moves after that depends on the venue holding your item, not on us.