Frequently asked questions

We can help you find the right place to contact about your lost property. See our guides below for more information.

You can authorise a friend or a courier to collect your lost property on your behalf. To avoid delays or a failed collection, the authorisation must be prepared correctly. We guide you through the power of attorney requirements for the IGA Lost Property Office. See our guides below for more information.

First, you need to prove that the item belongs to you. For electronic devices, the airport may ask for the device passcode during collection, which you will need to provide to the lost property office. To authorise us (Loyal Travel Ticaret Turizm Lojistik Ltd. Sti.) to collect your item, a copy of your passport photo page and the completed IGA authorisation form are usually sufficient.

If you are told that you need to visit a Turkish Consulate or a notary office to prepare a power of attorney, your item is most likely being held in the airside area of the airport. Additional customs or trade regulations may apply in these cases. You can learn more by reading our guide below.

Our prices are set individually for you and your item, so you always get the best price for your case. We review the details of your case and confirm the price with you before collection.

You approve the quote before collection, but we do not ask for payment until your item is in our hands. After collecting the item, we check its condition, prepare it for shipping and confirm the next step with you. Payment must be completed before the parcel is handed to the carrier.

Storage fees may be charged by the airport or another organisation. Any customs charges applied in the destination country are separate. We will tell you about any known or possible additional costs before proceeding.

We pack your item securely and prepare the necessary documents for customs clearance. Your parcel can also be insured, and you can track its journey directly on the UPS website.

Yes. We can send electronics with lithium batteries.

We can ship valuables if you accept possible customs charges and shipping risks. Wedding and engagement rings can be sent abroad; jewellery that can be used as money, such as gold coins or bars, can only be sent within Turkey. Your valuables can be insured for USD 15 plus 1% of the declared value, with no upper limit. Ask for insurance before dispatch.

We arrange returns to many destinations, including the United Kingdom, European Union countries, Switzerland, the United States, Canada, Australia, New Zealand and selected countries in Asia and the Middle East.

Yes. Insurance costs USD 15 plus 1% of the declared value, with no upper limit. Without insurance, we refund USD 100 if the parcel is lost or damaged.

Delivery time depends on the destination and shipping service. Under normal conditions, delivery from Turkey takes 2–4 business days to the EU and UK, 4–6 business days to the USA and 4–10 business days to other countries. After collection, we normally prepare and hand your item over to the carrier within 1–3 business days. Customs clearance or local delivery conditions may cause delays, so delivery dates cannot be guaranteed.

We’re always available on WhatsApp and will keep you updated with photos throughout the process. Once your parcel is shipped, you can track it directly on the UPS website.

Possibly. The destination country may charge customs duties, import taxes or clearance fees, even when the parcel contains your own previously owned belongings. These charges are determined by the destination country’s customs authority and are payable by the recipient. They are not included in our collection, packing or shipping quote.

Loyal Couriers is operated by Loyal Travel Ticaret Turizm Lojistik Ltd. Sti., a company registered in Turkey, with a registered office in Antalya and an operations office in Istanbul. We coordinate the authorised collection, packing and return of belongings that have already been found and are being held by an airport, airline, hotel or another organisation.

We are contracted partners of UPS and DHL, but we are not affiliated with any airport. We also work closely with a trusted network of reliable local couriers across different cities to assist with lost property collections.

You can read reviews of our lost-property return service on Trustpilot. The reviews are currently published under our earlier website, antalyalostandfound.com. You can also view examples of collected items and completed returns on our Instagram account, @lost.foundtr.