Case review

Start your return on WhatsApp

Answer what you can below and we will put it into a WhatsApp message for you to send. We review every request before anything is collected, and we confirm the price in writing first.

Just message us instead

Has the venue confirmed it holds your item?

We coordinate returns for items that are already held. We do not search for missing items.

YesThe venue has told me it has the item.Not yetIt has not been confirmed.

The item and where it is

What the item is What it looks like, the make and model, anything that identifies it.

Which venue is holding it The airport, hotel, airline, rental desk or other place.

Where the venue is (optional)City, and the terminal or branch if you know it.

When it was left (optional)

Reference the venue gave you (optional)A case or reference number, or the department that has it.

Where it should be returned to (optional)City and country is enough for now.

How to reach you

We continue on WhatsApp, but leave a phone number or email as well — if WhatsApp does not work out, that is how we reach you.

Your name

Phone number (optional)With the country code, so we can call you back.

Email address (optional)

Anything else (optional)

We save these details so your request is not lost if WhatsApp does not open, and use them only to review your case and arrange a return. We do not ask for identity documents at this stage.