Legal
Terms of service
What we do, what we do not do, and what has to be true before a case can start.
Draft, pending legal review
This is a draft. It describes how the site and this service actually work, but it has not yet been reviewed by a lawyer. Please do not rely on it as a final statement of your rights. If anything here matters to your case, ask us on WhatsApp and we will answer plainly.
What this service is
We coordinate the collection and return of an item that a venue has already confirmed it is holding. That is the whole of it, and the limits matter more than the offer.
- We do not search for missing items, and we cannot ask a venue to look on your behalf.
- We are not the venue. Whether an item is released is the venue's decision, made under its own rules.
- We are not the carrier. Transit, delivery and any cover for the parcel are the carrier's, under the carrier's terms.
- We hold no official affiliation with any airport, airline, hotel, booking platform or authority, and we do not act on their behalf.
What has to be true before we can start
A case can only proceed when all of these hold:
- A venue has confirmed, to you, that it is holding your item.
- That venue is willing to release the item to an authorised courier.
- You can provide whatever authorisation the venue requires.
- The item can lawfully be carried to the destination you want it sent to.
If any of these fails we will tell you, and the case stops there. We would rather say no early than collect first and find out later.
What we need from you
Accurate information. We act on what you tell us — which venue, which item, which reference, which address — and a mistake in any of those can send an item to the wrong place or stop it being released at all.
You confirm that the item is yours, or that you are authorised by its owner to arrange its return.
Price and payment
Our rates are published on the services page — collection €60–€130, packing €5–€20, a €60 minimum service fee, and the carrier charge on top. Those are the ranges we work within, not a quote.
We confirm the price with you in writing before anything is collected, so you agree it before it happens. We ask for no payment before your item is in our hands, and if a collection turns out not to be possible there is nothing to pay for it.
Where an airport charges a storage fee while your item waits, we pay it on your behalf and pass it on at cost, with the receipt.
Accepted payment methods are still to be confirmed.
Changing your mind
You can stop a case at any point before collection at no cost. After an item has been collected, or once a return has been booked with a carrier, costs already incurred may be payable.
Timing
We do not guarantee a timeframe, and we will not invent one. How long a case takes depends on the venue's own process, the carrier, and — for a return that crosses a border — customs.
What we will do is tell you what stage your case has actually reached, rather than estimate.
Returns that cross a border
Whether an item can be sent to another country depends on the destination, the item, customs requirements, and whether the carrier will accept it. We check this before accepting a case.
Customs duties or import taxes raised at the destination are the recipient's responsibility unless we have agreed otherwise in writing.
Transit times and destinations are published on the international shipping page, and transit insurance is available for an additional fee on the carrier's terms. A delivery date is the one thing we will not promise — customs clearance at the destination is not ours to control.
Where our responsibility ends
We are responsible for handling your item with reasonable care while it is in our hands, and for doing what we told you in writing we would do.
We are not responsible for a venue refusing to release an item, for a venue disposing of an item before we reach it, for delay or loss in the carrier's network, or for a customs decision at the destination. Where a carrier's own cover applies, it applies on the carrier's terms.
The limits of liability on this page are the part most in need of a lawyer's attention before publication.
Governing law
These terms are governed by the law of the Republic of Türkiye. The company is registered in Antalya, and disputes fall to the courts and enforcement offices of Antalya — subject to any right you have as a consumer to bring a claim where you live.
The choice of jurisdiction still needs a lawyer's confirmation, particularly for customers outside Türkiye.
Reaching us
WhatsApp, using the number shown throughout this site, or email at support@loyalcouriers.com. Written notices can also be sent to Loyal Travel Ticaret Turizm Lojistik Ltd. Şti., Yenigün Mah. Mevlana Cad. Midtown Plaza B Blok No:54/B D:203, Muratpaşa, Antalya, Türkiye.
Details still to be supplied
These pages name no company, address or written contact channel, because none has been supplied. Rather than invent them, the gaps are listed here so they are visible to you and to whoever reviews this page.
- The company's tax or trade registry number. The brand document names the entity and its address, but not its registration number.
- A decided retention period for case review requests.
- Confirmation of which data protection law the business is registering under, and whether a representative is required for visitors in other countries.
- Confirmation that the support@loyalcouriers.com mailbox is live and monitored. The address is published; the owner is setting it up.
This section comes out once the details are filled in.
Questions in the meantime
If you need to know how something is handled before a lawyer has been through these pages, ask us on WhatsApp and we will answer plainly.