Istanbul
Lost and found support in Istanbul
Istanbul is where most of the cases we coordinate begin: an item is confirmed at the airport, an airline office or a hotel, the traveller has already flown home, and the venue will not post it. This is what we can do about that, and what we cannot.
Where we can collect in Istanbul
Istanbul Airport lost property
The terminal’s own lost-property office, once it has confirmed your item and set out what it needs before release.
Airline desks and offices
Items handed in on board or held at an airline office in the city. Each airline sets its own conditions and holding periods.
Hotels and short-stay rentals
Front desk, housekeeping or the host of a short-stay property, where they confirm they hold the item and agree to release it.
Car rental desks
Items left in a vehicle returned to a rental desk, branch or depot in Istanbul.
Venues and event organisers
Museums, venues, organisers and stewarding teams that are holding an item after an event.
Other approved collection points
Restaurants, offices, shops and other places in Istanbul holding a confirmed item.
Listing a collection point is not a claim of affiliation with it. Every collection depends on that venue’s own release requirements, which differ and are checked case by case. We can only attend a point that has agreed to release the item to an authorised courier.
Returned to their owners
Real returns: items our team collected and handed back, photographed at the point of handover.
How a collection in Istanbul works
- 01
The venue confirms it holds your item
This has to come from you first. Contact the airport lost-property office, the airline, or the hotel directly and ask them to confirm in writing, along with any reference number or department name.
- 02
You send us the details
Which venue is holding it, what the item is, when it was left, the reference they gave you, and where it should be returned to. We verify those details with the venue.
- 03
Authorisation for collection
Most Istanbul collection points release an item only to an authorised representative, usually against a written authorisation naming the courier. We ask the venue what it requires and confirm with you whether it can be met.
- 04
Our courier collects locally
Once release is authorised, our courier attends the approved collection point in Istanbul and receives the item.
- 05
Packing, quote and dispatch
We review the item’s suitability for shipping, choose appropriate packing and confirm the price with you in writing. Nothing is dispatched before you have agreed it.
- 06
Return and updates
We book the return with a carrier, pass on whatever tracking that carrier issues, and confirm each next step in writing until the item is back with you.
Districts we collect from in Istanbul
European side
Istanbul Airport is on this side, and so are most of the hotels visitors stay in. These are the collections we arrange most often. Districts: Arnavutköy, Avcılar, Bağcılar, Bahçelievler, Bakırköy, Başakşehir, Bayrampaşa, Beşiktaş, Beylikdüzü, Beyoğlu, Büyükçekmece, Çatalca, Esenler, Esenyurt, Eyüpsultan, Fatih, Gaziosmanpaşa, Güngören, Kağıthane, Küçükçekmece, Sarıyer, Silivri, Sultangazi, Şişli, Zeytinburnu.
Asian side
Sabiha Gökçen Airport is here, in Pendik. An item left on a flight into Sabiha Gökçen usually stays on this side of the city. Districts: Adalar, Ataşehir, Beykoz, Çekmeköy, Kadıköy, Kartal, Maltepe, Pendik, Sancaktepe, Sultanbeyli, Şile, Tuzla, Ümraniye, Üsküdar.
Where most Istanbul cases actually start
In practice four places account for most of what we are asked to collect: the lost property office at Istanbul Airport in Arnavutköy, the one at Sabiha Gökçen in Pendik, hotel front desks in Fatih, Beyoğlu, Şişli and Beşiktaş, and car rental depots near both airports.
Before you contact us
The single thing that decides whether a case can proceed is whether a venue has confirmed it holds your item. Without that, there is nothing to collect.
- Contact the venue’s own lost-property team first — the airport office, the airline, or the property.
- Ask them to confirm in writing that the item is held.
- Note any reference number, case number or department they give you.
- Ask whether they will release the item to an authorised courier.
We do not search for missing items, and we cannot ask a venue to look on your behalf.
Returns from Istanbul to another country
Most Istanbul cases end with a cross-border return, which adds rules that neither you nor we control. Whether a return is possible, and what it involves, depends on the destination, the item, customs requirements and whether the carrier will accept it.
We review the item and the destination before accepting a case, and we tell you if a return is not possible rather than collecting first and finding out later.
Destinations and transit times are published under international lost property shipping. What we will not promise is a delivery date: clearance at the destination is decided by its customs authority, not by us.
What it costs
Our rates are published in full on the services page: collection is €60–€130, packing €5–€20, and there is a €60 minimum service fee. Where your case lands in those ranges depends on what the item is, where in Istanbul it is held, the packing it needs and where it is going.
We confirm the price with you in writing before anything is collected. If a collection turns out not to be possible, there is nothing to pay for it.
Istanbul questions
Who we are, and who we are not
Loyal Couriers is an independent service operating in Türkiye. We are not an airport, airline, hotel, booking platform or official lost-property authority, and we hold no official affiliation with any of them. We act only once the venue holding your item has confirmed it and agreed to release it to an authorised courier.