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Loyal Couriers

Lost item return coordination

Your item has been found.
Let’s bring it home.

We coordinate authorised collection, suitable packing and return delivery for items already held by airports, hotels and other venues.

  • Starting from €60
  • No upfront payment
  • International returns
  • First reply in 2 hours

Tracked international delivery

  1. 1Found
  2. 2Collected
  3. 3Back with you
A laptop held open in the departures hall.1 / 22

Why you choose us?

Reliable Registered Company

Loyal Travel Ltd. pioneered professional lost-property collection and return services in Turkey. Our experience helps us navigate airport, airline, hotel and international shipping procedures with confidence.

Low Shipping Rates & Insurance

Our partnership with UPS gives us access to competitive international shipping rates. We pass these advantages on to our customers without compromising secure handling or tracking.

Privacy and Secure Handling

Your personal information, documents and belongings are handled with strict confidentiality. We only request the information required to collect and return your item safely.

Transparent and Accountable

Every price, payment and next step is confirmed in writing. You approve the quote before collection and pay only after your item has been successfully collected.

Return update

Illustrative

We have collected your item and it is being prepared for return.

  1. Venue confirmed
    Completed
  2. Authorisation verified
    Verified
  3. Packing in progress
    In progress
  4. Ready for return
    Pending
  5. On the way home
    Pending

Customer reviews

Excellent on Trustpilot

4.9(91)

Read all reviews on Trustpilot

Cigdem Ismael

· Australia

Trustpilot

Whilst travelling back from a family…

Whilst travelling back from a family visit in Cyprus, I left behind some personal and valuable items on the plane during my transfer from Antalya. When researching the best retrieval process, I thankfully came across Mr Fatih and his team. He made the entire process and communication so easy and seamless, and he was super quick to getting my issue solved and so easy to deal with. What stood out for me the most, was how trustworthy and helpful Mr Fatih was - he progressed the matter and didn't request payment until AFTER the item was already shipped. The absolute best and such a beautiful display of the hospitality of the Turkish culture. Thank you team for all of your help.

Jennifer Sweeney

· United Kingdom

Trustpilot

Item left at my hotel

I left my Bose speaker in the hotel in Antalya and I was gutted because I thought it was lost forever. I got in touch with this company, it was so easy - all via what’s app - immediate response and such an easy process to follow. They got in touch with the hotel, arranged collection, packaged it up and sent it back to me - I had it back days after getting in touch with them. Amazing service I am very happy!! 😊

Mr Manjit Ahluwalia

· United Kingdom

Trustpilot

Faith and the Lost & Found team…

Faith and the Lost & Found team provided outstanding service. I had left my work laptop in a hotel in Antalya, and although the hotel found it, they were unable to ship it to the UK. Faith stepped in immediately, offered a competitive quote, arranged collection, packaging, insured shipping, and kept me updated throughout. My laptop arrived safely in the UK within four days. Their efficiency turned a stressful situation into a smooth resolution. Highly recommended.

Lydia Daniels

· United Kingdom

Trustpilot

Lost item st Istanbul Airport

I left my bangle at security in Istanbul Airport and was devastated as it is precious to me. Lost and Found were absolutely fantastic and sorted everything out from locating the bangle, verifying and arranging courier ID for personal collection and then shipping to me in the UK. I would highly recommend them, they were fast, reliable and efficient. I am so grateful, thank you!

Rotimi F.

· United Kingdom

Trustpilot

Amazing service, great team!

From the moment the team (Fatih) responded to my online query, to the moment the courier handed me back my iPad, the service was courteous and I was regularly kept informed of progress. We had a setback and I had to resubmit the authorisation documents but Fatih kept in regular touch and ensured that I knew where things were. I would gladly recommend them to anyone who would like to retrieve their lost/forgotten items.

claudia magerusan

· Romania

Trustpilot

I was desperately trying every website…

I was desperately trying every website to try and find my phone. It took Fatih 10 minutes to locate it at Lost&Found and even gave me the registration number. It's an absolute amazing service.

Teodora

· Romania

Trustpilot

I really appreciated the service this business provides.

I really appreciated the service this business provides. Such a big help for those in need of getting their lost items back, making the difficul process much easier. My items were collected a few days after contacting them, and the process was smooth and quick. My gold jewelry made its way back to me and I am very grateful for this service! If you lost something in Istanbul, this is the right team for you!

Nicco

· Italy

Trustpilot

Fatih successfully collected and…

Fatih successfully collected and delivered my lost item. Very professional and reactive through the full process. Highly recommended.

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Questions before you start

Where we collect

Where we collect lost properties from

We mostly collect from Istanbul and Antalya airports' lost property offices. We can also pickup from other cities and businesses.

  • Airports in Istanbul, Antalya and others.

    We can visit lost property offices for pickup your lost properties.

  • Hotels and Airbnb Houses

    We offer much easier and faster process for hotel collections.

  • Airlines

    Items handed in on board or held at an airline offices.

  • Car rental

    Vehicles returned to a rental desk, branch or depot.

  • Events

    Event venues, organisers and stewarding teams.

  • Other places

    Restaurants, offices, shops and other places holding an item.

Our reliable, dynamic courier team can visit any place and collect & pickup your lost and found properties from any kind of businesses.

The services we coordinate

Loyal Couriers coordinates these returns. We are not the venue holding your item and not the carrier making the final delivery, and we hold no official affiliation with either — including no partnership with any booking platform. Whether we can act for a particular venue, city or destination is confirmed case by case before a case review is accepted.

Ready to bring your item home?

Start with a case review and we’ll explain the next step.

Start your return
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